In short
Read the simple rules in your language. The full Terms below are what legally apply.
These Terms & Conditions govern your use of HattaKatta (the "Platform", "we", "us" or "our"). By using the Platform, you agree to these Terms.
We are a marketplace. Fitness training and physiotherapy services are provided by the independent professional you book — a personal trainer, a physiotherapist or a nutritionist (in these Terms, each a "Trainer"), not by us. HattaKatta is not a gym, a clinic or a healthcare provider. A person who books sessions with a Trainer is a "Client". We manage booking, scheduling and payments.
You are responsible for providing accurate information. A Trainer account requires our approval; we may withhold or withdraw that approval.
When you buy a session pack, you receive credits (each a "Credit"). Each confirmed session uses one Credit. The validity of Credits is stated with each pack. Bookings are usually confirmed instantly (instant booking), and one Credit is used at that time; some Trainers approve each booking themselves first — in that case, the booking is confirmed when the Trainer accepts it. A Trainer may cancel any confirmed booking — if this happens, your Credit is always returned (see the Refund Policy).
Every plan belongs to one Trainer. The Trainer’s name is shown on the plan before you buy, and again before payment. We collect the money on behalf of that Trainer — the service is provided by the Trainer, not by us. HattaKatta holds the money and releases the Trainer’s share per session, after that session is completed, after deducting the HattaKatta commission. In addition, a platform fee of 2.36% of the total you pay is shown separately at checkout and added to the amount you pay. It is HattaKatta’s fee for payment processing and platform services, it is the same whichever payment method you choose, and it is refundable only as stated in the Refund Policy. Money for sessions that have not taken place is held by us and may be refunded under the Cancellation & Refund Policy.
The rules are set out in the Cancellation & Refund Policy, which forms part of these Terms.
Guidance provided on the Platform — including any plan created with AI — is general fitness guidance, not medical advice. If you have an injury or illness, or are taking any medication, consult a doctor before you start. You undertake exercise at your own risk. Full details — when to consult a doctor, what to keep in mind during a session and what happens in an emergency — are in the Health & Safety Policy, which forms part of these Terms.
We are not responsible for the quality of a Trainer’s service, the Trainer’s advice, or any injury suffered during a session. To the extent permitted by law, our total liability is limited to the amount of the transaction in dispute.
For a Client who joins the app through a Trainer’s invite link or code, that Trainer is the service provider — HattaKatta is the platform for booking, payment collection, records and safety tools. Because the Trainer is paid per completed session (section 4), the Cancellation & Refund Policy applies to such Clients in the same way as to any other Client. HattaKatta is not responsible for the content or quality of the Trainer’s service itself (section 7).
A Trainer is an independent service provider — not our employee. We verify each Trainer’s qualifications (certificate plus human review) and provide safety tools for sessions (emergency button, check-in, reviews), but HattaKatta is not responsible for a Trainer’s conduct, advice or any misconduct during a session — we act only as an intermediary. If you face any objectionable behaviour, harassment, fraud or unsafe situation, report it immediately through Help & Support in the app or to the Grievance Officer; in serious cases, contact the police (112) first. We acknowledge complaints within 48 hours, may suspend the Trainer until the inquiry is complete, and may remove the Trainer from the Platform after the inquiry. We will cooperate with the authorities in accordance with law.
By becoming a Trainer, you agree that: (a) the qualifications/certificates you provide are genuine; (b) you will treat Clients with respect and in a professional manner, and will not share a Client’s private information (photos, health details) anywhere; (c) you will arrive at the scheduled time and, if you cannot attend, will cancel in advance through the app; (d) you are responsible for your own tax/GST — apart from the platform commission, your earnings are yours; (e) if you break these rules, your account may be suspended or closed, and any remaining payout may be withheld in accordance with law; (f) the Platform’s fee structure, payout rules, client lists and any other non-public information about the Platform that you receive as a Trainer are confidential — you will not disclose them to anyone outside the Platform, and any breach may lead to suspension or termination of your account and to such legal remedies as are available under law.
A physiotherapist on HattaKatta is an independent professional. We check their degree certificate and, where their state has a functioning council, their registration number. We do not assess clinical skill or guarantee any result. Physiotherapy sessions are not a substitute for a doctor’s diagnosis. A physiotherapist will not diagnose beyond their qualification, prescribe medicines or present themselves as a doctor, and will tell you to see a doctor where needed. Your intake form, pain logs, assessments and rehab plan are shared with the physiotherapist only with your separate consent and are handled as set out in the Privacy Policy. A handoff note goes to your trainer only if you tap Share.
The Platform is only for persons aged 18 or older.
What belongs to us. The HattaKatta app, website and everything in them — the software and code, the design and overall look and feel (including our warm ivory-and-gold styling, the barbell mark, the HATTA|KATTA wordmark and the हट्टाकट्टा mark), the screens and layouts, the written copy, and the plans and other content we create — are the property of HattaKatta, operated by Karan Gupta. HattaKatta™ and its logos are our trade marks. All rights are reserved. Using the Platform gives you a personal, limited, non-transferable right to use it for its intended purpose, and nothing more. Content that a Trainer or Client adds remains theirs.
What is not allowed. You may not, and may not help anyone else to:
What happens if these rules are broken. We may suspend or close the accounts involved without notice, block access, and take legal action, including under the Copyright Act, 1957, the Trade Marks Act, 1999 and the Information Technology Act, 2000, and claim any remedies available to us under law.
Reporting a copy or misuse. If you see our app, brand or design being copied or misused, or believe something on the Platform infringes your own rights, please write to our Grievance Officer with the details and any links. We acknowledge reports within 48 hours.
We may change these Terms. Revised Terms take effect as soon as they are published.
These Terms are governed by the laws of India. Disputes shall be subject to the jurisdiction of the courts at Noida (Gautam Buddha Nagar), Uttar Pradesh.
Business details
Legal entity: Karan Gupta (sole proprietor)
Website: hattakatta.app
Operating address: Noida, Uttar Pradesh, India
Email: [email protected]
Phone: +91 99222 76345
GST: N/A (not GST-registered)