Health & Safety Policy

Last updated: 12 November 2026

Fitness training builds good health — but every exercise carries some risk, from a minor sprain to a serious injury. This page explains what we do, what your trainer does, and what you should do.

1. Before you start (when you must consult a doctor)

If any of the following applies to you, you must consult a doctor before you start training:

Heart disease, chest pain, or high blood pressure
Diabetes, asthma, or any ongoing medication
An old injury — back, knee, shoulder and so on
A history of dizziness or fainting
Pregnancy
Aged 40+ and have not exercised for a long time

It is your responsibility to give your trainer complete and accurate information about your health. That is why the assessment form asks about injuries and illnesses — please do not leave it blank.

2. During a session

Never skip the warm-up; always exercise with the form and technique your trainer shows you.
Always lift heavy weights under your trainer’s supervision.
Keep drinking water; do not do heavy training on an empty stomach.
STOP IMMEDIATELY if you feel chest pain, severe breathlessness, dizziness, sharp or stabbing pain, or a “crack” in a joint. Tell your trainer.

3. What happens in an emergency

The app has a built-in emergency system:

Every user can add an emergency contact (name, number, relationship) to their profile — we request everyone to add one.
During a session, the app shows a large EMERGENCY button — to both the client and the trainer. Pressing it shows the emergency contact’s number in large type, with one-tap calling and a direct button for 112 (ambulance).
Your emergency contact is visible only to your trainer and the platform admin — no one else.

In a serious situation, always call 112 first, then your emergency contact.

4. About AI-generated plans

Your workout and diet plans are made by your trainer. The trainer may start from a first draft prepared with AI help, then check and change it before it reaches you. Even so: AI can make mistakes. These plans are general fitness guidance — not medical advice, diagnosis or treatment. If any exercise feels wrong, causes pain, or is unclear — do not do it; ask your trainer first, and always lift heavy weights under supervision. Every plan in the app carries a short safety note saying the same: not medical advice, stop if it hurts, train under supervision, and the first draft was made with AI help and AI can make mistakes.

4B. Nutrition plans

Your nutrition plan is general food guidance for fitness, made from a first draft prepared with AI help. It is not medical or dietary treatment and not advice from a doctor or a registered dietitian. Always check ingredients yourself if you have a food allergy or intolerance; the plan can miss an ingredient. If you have diabetes, a heart, kidney or liver condition, high blood pressure, an eating disorder, are pregnant or breastfeeding, are under 18, or take regular medicine, speak to your doctor or a registered dietitian before following any nutrition plan. Stop and get medical help if a food makes you unwell. The same applies to a plan made by a nutritionist on HattaKatta: it is guidance, not medical treatment, and it does not replace your doctor.

4A. Sleep and readiness

If you connect your phone or watch, the app shows your sleep and a daily readiness suggestion (light, normal or hard day). It is a simple estimate from your sleep, resting heart rate and recent training, not a medical measurement. It does not diagnose sleep problems, heart conditions or any illness. Phone and watch readings can be wrong. Your trainer decides your session; if you feel unwell, tired or in pain, tell your trainer and rest, whatever the app shows. If you have ongoing trouble sleeping or an unusual heart rate, see a doctor.

5. The trainer’s responsibilities

Every trainer goes through a qualification/certification check before joining the platform (AI + manual review, 2-step).
It is the trainer’s duty to choose exercises based on the client’s health information, teach correct form, and stop the session if conditions are unsafe.
During a session, the trainer has the client’s emergency contact details.

5A. Physiotherapy

Physiotherapists on HattaKatta have had their degree certificate (and, where applicable, council registration) checked. HattaKatta does not assess clinical skill or guarantee results.
Physiotherapy is not a substitute for a doctor’s diagnosis. If you have chest pain, sudden weakness, numbness, loss of bladder or bowel control, a recent fracture or surgery, or severe or worsening pain — see a doctor first. In an emergency call 112.
If you are being treated for an injury, your physiotherapist’s limits come first. Tell your trainer and your physiotherapist about each other; if their advice differs, ask them to talk rather than following both halfway.
In your rehab plan, stop an exercise when pain goes above the stop line your physiotherapist set, and tell them.

6. Risk and responsibility (assumption of risk)

Exercise always carries a risk of injury — from a minor strain to, in very rare cases, a serious injury. By using the platform, you understand and accept this risk. The service is provided by the trainer; the platform arranges booking and payment. The full limits of liability are set out in the Terms & Conditions (sections 6–7), which form part of this policy.

7. Questions or complaints

For any safety concern, please contact us right away — we give safety complaints priority and, where necessary, take action against the trainer’s account.